Frequently Asked Questions: Cropwise Protector

Find answers to the most common questions about Cropwise Protector, organized by topic.

Table of Contents

• General Questions
• Account & Access
• Setup & Configuration
• Farms, Fields & Crops
• Scouting & Data Collection
• Methodologies
• NDVI & Satellite Imagery
• Syncing & Offline Mode
• Reports & Dashboards
• Troubleshooting
• Glossary

General Questions

What is Cropwise Protector?

Cropwise Protector is a digital agronomic management platform that combines satellite imagery with field scouting data to help farmers and agronomists make faster, data-driven decisions.

What platforms are included in Cropwise Protector?

• Scouting App (green icon) — For in-field data capture on mobile devices
• Mobile App (blue icon) — For reviewing data and configuring SMS reports
• Web Panel — For comprehensive analysis, dashboards, and reporting

Is Cropwise Protector free to use?

Contact your Syngenta representative or Customer Success for pricing and licensing information.

Which regions is Cropwise Protector available in?

Cropwise Protector is a global product active in LATAM (Brazil, Argentina, Colombia), Europe (Spain, Portugal, expanding to France), USA, and new markets including Egypt. Features and methodology templates vary by region.

Account & Access

How do I create a Cropwise account?

Accounts are created by your organization administrator or Customer Success representative. Contact your administrator to request access.

What if I forgot my password?

1. Go to the login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for reset instructions

Can I use the same account for multiple organizations?

Yes. After logging in, you can switch between organizations using the organization selector on the home screen.

How do I add users to my organization?

Organization administrators can add users through Farm Settings or by contacting Customer Success. New users receive email invitations to set up their accounts.

Setup & Configuration

What do I need before I can start scouting?

• Organization account with correct Country setting
• Farms and fields mapped with boundaries
• Crops assigned to fields for the current season
• Methodology configured for your crops
• Scouting App downloaded and synced

Why are crops not appearing in my dropdown?

This typically means:

• Your organization's Country setting is incorrect
• The crop hasn't been enabled for your country
• Your user account doesn't have permission for that crop

Contact your administrator to verify the organization's country configuration.

Can I change my organization's country after setup?

Contact Customer Success. Changing the country affects which crops and methodologies are available, so it requires careful coordination.

Farms, Fields & Crops

How do I add a new farm?

1. Go to Farm Settings (app.cropwise.com)
2. Select your organization
3. Click + New Farm
4. Enter farm name and location
5. Click Save

How do I map field boundaries?

You have two options:

• Import: Upload a zipped shapefile (.zip) or unzipped GeoJSON file
• Draw: Use the polygon tool to manually draw boundaries on the map

What file formats are supported for field import?

• Zipped Shapefile: .zip containing .shp, .shx, .dbf files (mandatory for shapefiles)
• GeoJSON: .geojson or .json (upload unzipped)

Can I import multiple farms at once?

Each import adds fields to one farm. To import a multi-farm field tree, import each farm's fields separately.

How do I assign a crop to a field?

1. In Farm Settings, click the Seasons tab
2. Select one or more fields
3. Click + Associate Crop
4. Choose the crop and enter the season date range
5. Click Save

Can I assign multiple crops to one field?

Each field can have one active crop per season. Create a new season for the next crop rotation.

How do I edit or delete a field?

1. Go to Farm Settings
2. Navigate to the field
3. Click the edit icon (pencil) to modify or the delete icon (trash) to remove

What happens to scouting data if I delete a field?

Archived or deleted fields retain their historical data. The data remains accessible through the Web Panel.

Scouting & Data Collection

How do I start a scouting session?

1. Open the Scouting App
2. Select a field from the Properties tile
3. Tap the green Scout tile
4. Choose the methodology for that crop
5. Begin entering observations at your first sample point

What is the difference between the green and blue app icons?

• Green Icon (Scouting App): For entering data in the field
• Blue Icon (Mobile App): For reviewing data, viewing history, and managing SMS alerts

Do I need internet connection to scout?

No. The Scouting App works offline. All data saves locally and syncs automatically when you regain connectivity.

How do I add photos during scouting?

1. While in a scouting event, tap the Camera icon
2. Take a photo or select from gallery
3. The photo automatically geo-tags to your current location

Can I record voice notes?

Yes. Tap the Microphone icon during a scouting event to record a voice memo. Audio files sync to the Web Panel.

How do I see my GPS location on the field?

1. Open the Map tile in the Scouting App
2. Your current location appears as a blue dot
3. Enable NDVI layer to see satellite imagery underneath

Why can't I see the Scout tile?

The Scout tile only appears when:

• A crop is assigned to the selected field
• A methodology is configured for that crop in your organization

If either is missing, contact your administrator.

Methodologies

What is a methodology?

A methodology is the structured checklist of targets (insects, weeds, diseases, other metrics) configured for a specific crop in your organization. It determines what you scout and how results are displayed.

How do I know which methodology to use?

Methodologies are automatically assigned based on the crop. When you select a field, the Scout tile shows only the methodology configured for that crop.

Can I customize a methodology?

Yes, administrators can customize methodologies through the Admin panel. Contact your organization administrator to request changes.

What is a phenomenon?

A phenomenon is what you're scouting—for example, a specific insect, weed species, disease, or field condition.

What is a characteristic?

A characteristic is how you measure a phenomenon—count per plant, pressure level, percentage of infestation, etc.

What is an inspection group?

An inspection group is a collection of characteristics that are observed together at the same sample point. For example, a "Plant Health" group might include insect count, disease pressure, and canopy coverage.

What are control and damage thresholds?

• Control Threshold: The level at which action should be taken to prevent economic damage (appears YELLOW)
• Damage Threshold: The level at which economic loss is occurring (appears RED)

Why is my scouting data showing yellow or red?

Yellow and red colors indicate observations have exceeded defined thresholds in the methodology. Yellow means control action is recommended; red means damage is occurring.

NDVI & Satellite Imagery

What is NDVI?

NDVI (Normalized Difference Vegetation Index) is a satellite-derived measurement of vegetation health. It compares red light (absorbed by chlorophyll) to near-infrared light (reflected by healthy plants) to indicate biomass and vigor.

How often is satellite imagery updated?

• Sentinel: Every 5 days (free, included)
• Planet: Daily (if high-resolution access is enabled for your account)

What do the NDVI colors mean?

What is Easy Scout?

Easy Scout is a feature that automatically prioritizes fields based on NDVI trends. It categorizes fields as High (red), Medium (yellow), or Low (green) priority so you can scout the most critical areas first.

How does Easy Scout determine priority?

• Analyzes NDVI change over the past 30 days (Sentinel) or 14 days (Planet)
• Filters out images with >70% cloud coverage
• Fields with declining NDVI receive higher priority

How do I enable NDVI on my mobile device?

1. Open the Scouting App
2. Tap the Map tile
3. Select the layers icon
4. Choose NDVI imagery

Why is NDVI imagery not loading?

• Sync the app while connected to WiFi
• Verify your organization has Imagery integration enabled
• Check for cloud coverage blocking recent satellite passes

Syncing & Offline Mode

How do I sync my scouting data?

Data syncs automatically when you have an internet connection. You can also manually sync by pulling down on the home screen.

Will I lose data if I scout offline?

No. Data saves locally on your device and syncs automatically when connectivity is restored.

How do I know if my data has synced?

• Check the sync status indicator in the Settings tile
• Look for the "last synced" timestamp
• View the data on the Web Panel to confirm

What is a Mayday Code?

A Mayday Code is a diagnostic tool used by Syngenta Digital Support to troubleshoot sync failures. If you encounter persistent sync issues, Support may ask you to send a Mayday Code.

How do I send a Mayday Code?

1. Open Settings in the Scouting App
2. Press and hold the Syngenta Digital logo for 4 seconds
3. Tap Send Data to Server
4. Note the 8-digit Mayday Code
5. Create the support ticket at https://help.eu.cropwise.com and share all details of your issue

Can I use multiple devices with the same account?

Yes, but unsynced data lives only on the specific device. Always sync before switching devices to avoid data loss.

Reports & Dashboards

How do I view my scouting history?

1. Go to the Web Panel (protector.cropwise.com)
2. Select your organization
3. Click on a field to view all scouting events

How do I generate an Excel report?

Excel report options are available in the Web Panel. Navigate to the Reports section and select your date range and fields.

How do I set up SMS reports?

1. Open the Mobile App (blue icon)
2. Go to Settings
3. Configure SMS report recipients and frequency

What information is included in SMS reports?

SMS reports typically include field status summaries, threshold alerts, and weather forecasts. Configuration options vary by organization.

What does the Dashboard show?

The Web Panel Dashboard displays:

• Weather forecast (5-day)
• Days since each field was last scouted
• Scout user statistics and activity
• Acres affected by problems (insects, weeds, diseases)

Troubleshooting

My field isn't showing up in the app. What do I do?

• Sync the app with internet connection
• Verify the crop is assigned for the current date range
• Check that the field belongs to your organization

I can't log in. What should I check?

• Verify email and password are correct
• Check for typos in email address
• Try the "Forgot Password" reset
• Contact your administrator to confirm account exists

The app is running slowly. How do I fix it?

• Close and reopen the app
• Sync while on WiFi
• Clear cached data in Settings (sync first!)
• Check available storage on your device

My data isn't syncing. What should I do?

1. Verify internet connection is active
2. Try manual sync by pulling down on the home screen
3. Restart the app
4. If issue persists, send a Mayday Code to Support

GPS location is inaccurate. How do I improve it?

• Enable high-accuracy location mode on your device
• Move to an open area (away from buildings/trees)
• Wait 30-60 seconds for GPS to lock on
• Check device location permissions for the app

How do I contact support?

• You can find how to contact the support team in this article

Glossary