Troubleshooting slow property syncing in the Scouting app

Introduction

This article explains why property syncing in the Scouting app may take longer than expected and what you can do if the app becomes unstable during sync. In most cases, the issue is related to syncing a large number of properties at once.

Issue description

The Scouting app is designed to handle a normal number of properties. When a user tries to sync a large number of properties at the same time, the process can take longer and may cause the app to slow down or become unstable.

Signs

• Property syncing takes a long time to complete
• The app becomes slow or unresponsive during sync
• The app crashes or behaves unpredictably after syncing
• Issues continue even after trying to sync again

Basic troubleshooting steps

Try the following steps to reduce syncing delays and improve app stability.

1. Sync properties one by one instead of syncing all properties at once.
2. Close the Scouting app completely, then reopen it and try syncing again.
3. Reinstall the app to clear any local app issues that may be affecting sync performance.
4. Make sure the device has a stable internet connection before syncing.

Advanced troubleshooting steps

Step 1: Reduce the number of properties synced at one time

If the app slows down when syncing many properties, try syncing smaller groups or individual properties instead. This can reduce the load on the app and help the sync complete more reliably.

Step 2: Reinstall the app

If syncing still causes instability, uninstall the Scouting app and install it again. Reinstalling can resolve issues caused by corrupted app data or a problematic installation.

Step 3: Check whether the issue is device-related

If the problem continues after reinstalling the app, it may be related to the device itself. Try syncing on a different supported device to see whether the issue persists.

Contact support

If the issue continues after trying the steps above, contact support and include the following details:

• The number of properties you are syncing
• The device model and operating system version
• A description of the instability or error you are seeing
• Any troubleshooting steps you have already tried

Additional information

Sync performance can vary depending on the number of properties, the device being used, and the device's available resources. If you regularly manage a large number of properties, syncing them in smaller batches may help improve reliability.

Disclaimer

These steps are intended as general troubleshooting guidance. If the issue is caused by the device or another external factor, additional support may be required.