How to Request Adding Digital Traps to an Organization in Cropwise Protector – Welcome to Europe Cropwise Customer Support

This article explains how to request adding Digital Traps to a Cropwise Protector Organization and what information you need to include in your Zendesk ticket.

To add digital traps to an Organization in CW Protector, please open a Zendesk Support ticket.

[Zendesk link]

Please include the following information in your request:

Organization ID
Organization Name
Trap ID (specifically the assetId) for each trap you want to add.

Example Request

Organization Details

Name: Digital Traps UAT
ID: 24bb990d-de54-4078-8895-626063ef9ca9

Traps to Add

Trapview‑11848
XFarm‑86882204721584100000
ScoutLabs‑defb99a4-fa89-453d-a366-1a70cb492948
Cropvue‑864499062048912

How to Find the Required Information:

CW Protector Organization Information

You can find this information by opening Cropwise Protector and checking the URL.

Trap Information

Cropwise currently supports traps from:

Trapview
XFarm
ScoutLabs
Cropvue

Each provider uses a different ID format:

Provider	Example assetId format
Trapview	`Trapview-10362`
XFarm	`XFarm-86999904191919500000`
ScoutLabs	`ScoutLabs-defb99a4-fa89-453d-a366-1a70cb492948`
Cropvue	`Cropvue-864499062048912`

All trap information is stored in the IoT Hub.

If you are unsure which value is the assetId, or cannot identify it, simply copy all available trap data from the IoT Hub into your ticket. Make sure the trap is active before copying the data.

Examples of valid trap data

XFarm

"assetId": "XFarm-86999904191919500000",
"assetReference": "86999904191919500000",
"assetName": "5155",
"assetDescription": "xTrap_83"

ScoutLabs

"assetId": "ScoutLabs-defb99a4-fa89-453d-a366-1a70cb492948",
"accountAssetId": "SMP-7382",
"assetReference": "SMP-7382",
"assetName": "SMP-7382"

Trapview

"assetId": "Trapview-10362",
"assetReference": "S09370",
"assetName": "LEOGNAN LHB 9370"

Cropvue

"assetId": "Cropvue-864499062048912",
"accountAssetId": "864499062048912",
"assetReference": "864499062048912",
"assetName": "864499062048912"

If the trap exists in the IoT Hub

The support team will add the trap to the requested Organization in Protector.

Please note that traps can be added at the Organization level.

If the trap does NOT exist in the IoT Hub

The support team will reply to your open ticket to inform you. After that, you will need to contact the trap provider to investigate and resolve the issue.

How to Verify That Traps Were Added

Once the traps have been added to your Organization, the support team will update you through your open ticket. You can then view the traps in:

Regional Overview → Risk Management → Pest(digital traps)

If anything appears incorrect or if you have any questions, please contact the support team via Zendesk.